Tuesday, February 8, 2011

confused and lack off communication

Well the past few days have be a bit topsy turvey for  (via Air ambulance) with contractions, DH and I drove down several hours later after organising work, animals and contacting DS place of employment, on arriving at the hospital, I have never been meet with some poor staff communication and such appalling manner from the nurses. wow it is so hard to believe there are so many heartless people in the world.
After two days in the city we where advice to go home, as they have no intentions of delivering  the baby until she reached at least 38 weeks. So DS DH and myself drive home 250 kms.
Then DS gets an Urgent call Sunday night from the Hospital, Juniors on the way, please get here ASAP, so we head of the Adelaide again leaving within 15 minutes of the phone call, arrive at the hospital by 12.30 am. greeted by a midway lovely lady, as she was leaving for the end of her shift she congrats on the upcoming birth on our first grandchild, we where left in a family room adjoining the birthing room, I went in regularly, each time getting more excited with the up coming birth, then at 6.00 am. A nurse gave us the news, after we explain we where from the country, she said " Well I have no idea what you are here for, your DIL is just having bad cramps so just pop home and someone will ring if she goes into labour," We explained to her that we had a phone call from the hospital, as she was in labour and we have travelled down from the country, approx 2.5 to 3 hours drive depending on the traffic, her response was, That's not my problem, go home as she is just having severe cramps that are like contractions, I find it hard to believe that anyone from the hospital would have rung you, now run along. 
So totally exhausted and tired DH and I sleep in the car on the side of the road for a few hours, before calling in to my Aunts place for a nap before heading home. So still waiting for the next call from the hospital for the next stage.
In summary we as a country town think we are hard done, but our hospital, service, communication,and support just out shines this large city hospital by miles.

5 comments:

Lorraine said...

Oh Marc...I hope everything is ok with DIL and baby......sorry to hear you haven't had the best experience with the hospital in Adelaide! You should just "pop down" and let them know...!!

Chookyblue...... said...

people in towns usually have no idea how far others have to travel...........how "quick and easy" it is to "pop" in........hope everything goes well......

Farmyard Crafts said...

They just don't get it that there's no 'popping' anywhere! It's a big deal and a long drive. I would have been mad. I hope that DIL is okay and that the baby arrives safely. There is no excuse for poor communication and rudeness on the part of the nursing staff.

Maree: said...

Oh Marc that's Awful..I would have complained to the head Honcho or someone...you poor things all that travelling & no outcome...
hope the next call is the right one and that DIL & Bub arrive safely after all the dramas....
will be thinking of you and waiting for the News!
take care

Aunty said...

It seems like a few people have made mistakes there. At 34 weeks pregnant the ambulance should have taken her to hospital to be checked out or at least told her to see her Dr asap. As a nurse I would expect the staff to treat the family much better than they have no matter how busy they are. Just a few words of kindness go a long way to alleviate your anxiety. I certainly would be complaining as we can't fix what we don't know about.
I really hope everything goes well with the upcoming birth.